The Workplace Management Services from Atos Origin incorporate key components of our Global Managed Operations offerings that span the complete line of infrastructure management and application support services. They provide end-to-end, integrated solutions for connectivity, security, and infrastructure and application support.
As well as the Global Service Desk, the Workplace Management Services comprise the following components:
- Desktop Management Support - provided via a workforce of remote and local service delivery staff, providing clients with skilled, cost-effective IT resources for all support activities
- Centralized remote management for Servers and LANs - providing a cost-effective, global, and high quality standard level of service
- Onsite services - delivered by Atos Origin, and in some regions in combination with our partners, in an integrated manner and with Atos Origin processes, tooling, and governance
Desktop Management
Atos Origin ensures that continuous availability is provided giving the optimal performance at the level our clients require. Atos Origin has established the experience and expertise needed to manage the Desktop environment in a professional and cost-effective way. Furthermore, a Desktop Competency Center is built into each of our Global Service Desk locations.
Desktop Management focuses on the management of end-user client devices. The main areas are: Software Control & Distribution, Configuration Management, and Remote Support and Assistance in both a proactive and reactive way.
Server and LAN Management
All servers and LAN devices are monitored and managed from our global network of Technical Competency Centers using the Atos Origin global toolset GEMS, the Global Enterprise Management System. Our Onshore and Offshore Technology Centers are implemented in different locations in order to provide a full back-up site.
Server and LAN Management teams work in close coordination with both the Global Service Desks and the local service delivery teams. Other support staffs are distributed to locations where local support is necessary through Onsite Services.
Atos Origin also runs a 24x7x365 Server and LAN Monitoring and Management service to provide both customer benefits and operational performance improvements.
Onsite Services
Atos Origin’s Onsite Support addresses issues that cannot be resolved remotely by Atos Origin. Deskside Technicians are dispatched through the Atos Origin Service Desk to your end-users to return the end user to operational status.
Atos Origin offers a complete set of services that includes: installation, moves, adds, and changes (IMAC) for PCs, network printers, servers and LAN equipment; desk side “how to” application support, anti-virus and patch software support, and asset inventory services.
In some regions the technical staffing and processes are designed and tailored with our partners to lower the total cost of ownership for services while providing a higher level of service that meets or exceeds all SLA commitments. The governance model and the processes and tooling put in place to drive the combined operations allows a seamless delivery of services throughout the world.